Class 10 Consumer Rights Mock Test (CBSE)

Topics in Consumer Rights

• The consumer in the marketplace
• Consumer movement
• Consumer rights
• Consumer protection and redressal
• ISI and Agmark
• Taking the consumer movement forward

Consumer Rights practice questions with answers

1. Q1Multiple choice·1 mark
   Which of the following dates is observed as National Consumers' Day in India?

   1. (a)24 October
   2. (b)15 March
   3. (c)24 December
   4. (d)10 January
   Show answer and step marks

   1. Correct option: (c) 24 December+1

   Answer: (c)
2. Q2Multiple choice·1 mark
   Ravi buys a packet of biscuits that carries no information about its ingredients or date of manufacture. Which consumer right has been denied to him?

   1. (a)Right to safety
   2. (b)Right to choose
   3. (c)Right to seek redressal
   4. (d)Right to be informed
   Show answer and step marks

   1. Correct option: (d) Right to be informed+1

   Answer: (d)
3. Q3Multiple choice·1 mark
   Who among the following are generally considered vulnerable when they participate in the market as buyers?

   1. (a)Individual consumers
   2. (b)Large-scale manufacturers
   3. (c)Multi-national corporations
   4. (d)Wholesale traders
   Show answer and step marks

   1. Correct option: (a) Individual consumers+1

   Answer: (a)
4. Q4Short answer·2 marks
   A news report describes a shopper who checked two products before buying them. She looked for the Agmark symbol on a bottle of honey and for the ISI mark on an electric fan. (a) What does the ISI mark certify about the electric fan? [1] (b) What does the Agmark certify about the honey? [1]
   Show answer and step marks

   1. (a) The ISI mark certifies that the electric fan meets the quality and safety standards laid down by the Bureau of Indian Standards.+1
   2. (b) The Agmark certifies that the honey meets the grading and quality standards for agricultural produce under the Agmark scheme.+1

   Answer: (a) ISI mark: the fan conforms to Bureau of Indian Standards quality and safety standards. (b) Agmark: the honey meets the quality grading standards for agricultural produce.
5. Q5Short answer·2 marks
   A class survey in a locality found that most shoppers never read the expiry date or the MRP printed on packets before buying. The students want to make shoppers more alert as consumers. (a) Suggest one activity the students could organise in the locality. [1] (b) Explain how this activity helps consumers. [1]
   Show answer and step marks

   1. (a) Any one activity such as a street play, a poster campaign or a talk on checking the MRP, expiry date and ISI or Agmark marks before buying.+1
   2. (b) It creates awareness among shoppers, so they check details, know their rights and can complain or seek redress when cheated.+1

   Answer: (a) A street play or poster campaign on checking MRP, expiry date and standard marks. (b) It makes shoppers aware of their rights and of the need to check product details, so they are not cheated.
6. Q6Long answer·5 marks
   A group of college students in a town noticed that several brands of packaged drinking water sold near their campus carried no information about the source of the water or the tests it had passed. Each student first complained to the shopkeeper individually, but nothing changed. The students then formed a consumer group, collected the labels of packaged water from 40 shops in the town, and sent their findings to the district consumer office and to the local newspaper. (a) Explain why the individual complaints of the students had little effect, while their group action drew a response from the authorities. [2] (b) Suppose that after the students' campaign, shops began displaying test certificates on their packaged water. Explain how this benefits buyers in making their choices. [3]
   Show answer and step marks

   1. (a) A single buyer has little bargaining power and the shopkeeper can easily ignore one complaint.+1
   2. (a) A group pools evidence from many shops and makes the problem visible to the consumer office and the media, so authorities are forced to respond.+1
   3. (b) Test certificates give buyers reliable information about the quality and safety of the water, which they could not check themselves.+1
   4. (b) With this information, buyers can compare brands and choose water that has passed the required tests, avoiding unsafe or misleadingly labelled products.+1
   5. (b) Sellers who want to win such buyers are pushed to maintain standards, so competition in the market shifts towards quality and fairness.+1

   Answer: (a) Individual complaints carry little bargaining power and are easily ignored, whereas a group pools evidence and draws public and official attention, forcing a response. (b) Certificates give buyers reliable information about quality and safety, so they can compare brands and avoid unsafe or misleadingly labelled water, and sellers are pushed to maintain standards.

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