Class 10 Consumer Awareness Mock Test (ICSE)

Topics in Consumer Awareness

• Consumer exploitation and awareness
• Consumer rights and duties
• Food adulteration
• Standards: ISI, AGMARK, FPO
• Consumer Protection Act and consumer courts

Consumer Awareness practice questions with answers

1. Q1Multiple choice·1 mark
   Which of the following is the primary reason why consumers are vulnerable to exploitation in modern markets?

   1. (a)High level of literacy and transparent pricing policies
   2. (b)Excessive availability of consumer goods and services
   3. (c)Asymmetry of information and lack of market awareness among buyers
   4. (d)Strict enforcement of standardization marks by regulatory bodies
   Show answer and step marks

   1. Correct option: (c) Asymmetry of information and lack of market awareness among buyers+1

   Answer: (c)
2. Q2Multiple choice·1 mark
   Under the Consumer Protection Act, a consumer's entitlement to know the quality, quantity, potency, purity, standard, and price of goods or services, so as to be protected against unfair trade practices, is known as the:

   1. (a)Right to Safety
   2. (b)Right to Choose
   3. (c)Right to be Informed
   4. (d)Right to Seek Redressal
   Show answer and step marks

   1. Correct option: (c)+1

   Answer: (c)
3. Q3Multiple choice·1 mark
   The addition of harmful or inferior substances to food items, which lowers their quality and poses health risks, is termed:

   1. (a)Food preservation
   2. (b)Food adulteration
   3. (c)Food fortification
   4. (d)Food processing
   Show answer and step marks

   1. Correct option: (b)+1

   Answer: (b)
4. Q4Short answer·2 marks
   State two main objectives of the Consumer Protection Act in India.
   Show answer and step marks

   1. First objective, any one of: to protect the rights and interests of consumers; to set up authorities such as consumer protection councils and the Central Consumer Protection Authority to promote consumer rights; to provide simple, speedy and inexpensive redressal of consumer complaints through consumer commissions at the district, state and national levels; to protect consumers against unfair trade practices and misleading advertisements; to protect consumers against the sale of hazardous goods and services; or any other valid objective.+1
   2. Second objective, a different one from the same list.+1

   Answer: Any two of: to protect consumers' rights and interests; to set up consumer protection councils and authorities; to provide speedy, inexpensive redressal through district, state and national consumer commissions; to protect against unfair trade practices and misleading advertisements; to protect against hazardous goods and services.
5. Q5Long answer·4 marks
   Consumer exploitation is a prevalent issue in modern markets where buyers often suffer due to unfair trade practices. In this context, answer the following: (a) State any two common ways in which consumers are exploited in the marketplace. [2] (b) Give any two reasons why consumer awareness is essential for households. [2]
   Show answer and step marks

   1. (a) First way of exploitation, any one of: charging more than the maximum retail price (MRP); adulteration of goods; under-weighing or using false weights and measures; selling sub-standard, defective, duplicate or expired goods; false or misleading advertisements; poor or no after-sales service; hoarding and black marketing that create artificial scarcity; or any other valid form of exploitation.+1
   2. (a) Second way of exploitation, a different one from the same list.+1
   3. (b) First reason, any one of: it protects consumers from being cheated or exploited by traders and manufacturers; it helps them make rational, informed choices and get value for money; it protects their health and safety from harmful, adulterated or hazardous products; it makes them aware of their rights and of how to seek redressal through consumer commissions; it pushes producers towards fair trade practices and better quality; it makes up for consumers' lack of market information; or any other valid reason.+1
   4. (b) Second reason, a different one from the same list.+1

   Answer: (a) Any two of: charging more than MRP; adulteration; under-weighing or false weights; sub-standard, defective or expired goods; misleading advertisements; poor after-sales service; hoarding and black marketing. (b) Any two of: prevents cheating; informed choices and value for money; protects health and safety; knowledge of rights and redressal; encourages fair trade practices; overcomes lack of market information.
6. Q6Long answer·4 marks
   Answer the following questions: (a) Explain any two common forms of consumer exploitation faced by buyers in the marketplace. (b) State two reasons highlighting the importance of consumer awareness in modern markets.
   Show answer and step marks

   1. (a) First form explained, any one of: charging more than the maximum retail price (MRP); adulteration of goods; under-weighing or using false weights and measures; selling sub-standard, defective, duplicate or expired goods; false or misleading advertisements; poor or no after-sales service; hoarding and black marketing that create artificial scarcity; or any other valid form of exploitation.+1
   2. (a) Second form explained, a different one from the same list.+1
   3. (b) First reason, any one of: it protects consumers from being cheated or exploited by traders and manufacturers; it helps them make rational, informed choices and get value for money; it protects their health and safety from harmful, adulterated or hazardous products; it makes them aware of their rights and of how to seek redressal through consumer commissions; it pushes producers towards fair trade practices and better quality; it makes up for consumers' lack of market information; or any other valid reason.+1
   4. (b) Second reason, a different one from the same list.+1

   Answer: (a) Any two of: charging more than MRP; adulteration; false weights and measures; sub-standard, defective or expired goods; misleading advertisements; poor after-sales service; hoarding and black marketing, each explained. (b) Any two of: prevents cheating; informed choices and value for money; protects health and safety; knowledge of rights and redressal; encourages fair trade practices; overcomes lack of market information.

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